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City Index Broker Review

Review By: Alan Little
Review Updated: 2021-02-10
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CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Bottom Line Summary

City Index Review

Overall Ratings
City Index Fees
Trading Platforms
Mobile Trading App
Market Research
Customer Service

City Index broker features

Feature City Index
Minimum deposit: £25 GBP
Withdrawal fee amount:
Inactivity fee charged (Y/N): N
Max leverage:
Spread from:
Number of instruments:
Year founded: 1983
Time to open account:
Demo account provided (Y/N): Y
Countries of regulation:
Products offered:

City Index pros and cons

  • Robust regulatory structure
  • Wide range of instruments and markets to trade
  • High quality research tools
  • Recently released web based platform
  • Limited synching between respective platforms
  • Wider spreads on MT4 platform
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Review Sections:

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City Index Broker Review & Comparison

We conducted our City Index broker review to look at the background of the broker and the broker platform trading tools. We compared City Index using our multi-pointed approach to look at trading styles, markets, trading tools, trader charts how the City Index fees compared to other stock trading, CFD and forex brokers.

City Index is a multi-asset broker that has been operating in the markets since 1983 and is regulated in the UK (FCA), Australia (ASIC) and Singapore (MAS).  From those early times, through to the current day it has prioritized developing the user experience of its traders and now has offices in London, Dubai, Shanghai, Hong Kong, Singapore and Sydney.  With a reputation for being one of the top tier platforms for trading CFDs and Spread Betting it provides a wide-reaching service that is popular with both new and experienced traders in more than 150 countries.

Markets offered include: stocks, indices, forex, cryptocurrencies, options, futures, commodities, bonds, interest rates and ETFs.  City Index is a long-established, well regulated, provider of user friendly access to the global markets.

City Index Fees


Our City Index broker review showed that City Index spreads are comfortably in-line with those of the other multi-asset broker platforms.  It offers traders fixed or variable spreads and the execution monitor (on desktop and mobile platforms) displays the spread at time of trade to ensure traders are aware of the terms of the deal.

Trading Platforms


Our City Index broker review showed that they offer traders the choice of a few different trading platforms:


MetaTrader4 (MT4) comes with an impressive array of features, enhanced by City Index’s service, support and pricing.<

Web Trader

Experience intelligent tools and features to help you trade the markets.

  • Advanced charts with custom indicators
  • Fast and reliable HTML5 technology
  • Customisable workspaces


Mobile Trading App


City Index has been providing mobile trading since 2009.  Being something of a pioneer in this space saw them being awarded Best Mobile Trading Platform award as far back as 2010 and 2011 (Money AM Online Finance).  They have continued to build off that early success and today offer a fully comprehensive mobile trading service.

City Index Broker Review | Mobile App | We Compare Brokers

City Index Broker Review | Mobile Technology | We Compare Brokers

The current version of the mobile app is a robust and streamlined means of managing your account.  It even includes some of the educational and research functionality found on the desktop version.


There are some desktop tools that are not transposed into the mobile app but in terms of user experience, these tend to sit better in the desktop version.  When you consider the extensive range of technical indicators which can be added to a single mobile chart it becomes evident that what is included in the mobile app will be sufficient for most users.

Market Research


A variety of research and analysis tools are incorporated into the Advantage Web dashboard.  Having them close to hand when actually executing trades is certainly a plus point.  Working in Demo mode it was possible to experiment and put on test positions in strategies that we might not normally follow.  The trade analysis was well presented and easy to follow making this kind of hands-on learning particularly beneficial.

One monitor brought up a range of trade ideas based on technical analysis.

City Index Broker Review | Technical Analysis Charts | We Compare Brokers

Another broke the ideas down by currency pair meaning we could test out the in-house proposals in our favored markets.

City Index Broker Review | Testing Market Charting | We Compare Brokers

City Index Broker Trading Ideas | We Compare Brokers

Whereas the web based platform specializes in ease of use, the AT Pro platform focuses on providing a more advanced research and analysis experience.

AT Pro directs traders to the type of research they favour with early signposts to areas specializing in Fundamental Research or Technical Analysis.

City Index Broker Review | Research Tips | We Compare Brokers

City Index Broker Review| Broker Platform | We Compare Brokers

There is a real sense of the research being up to date and pertinent.  Market News provides information on Company Earnings, the Economic Calendar and a Daily Briefing Video.  Having all this information in one place making it easy to prepare for a day’s trading.

City Index Broker Review | Market Analysis | We Compare Brokers

Going down one more level allows more detailed analysis of favoured topics ranging from Indices News to Brexit Updates.

As well as offering all of these services, City Index through a relationship with Recognia offers further research materials and ideas.  The Recognia research being broken down into: Recognia Technical Insight, Recognia Featured Ideas and Recognia Analyst Views.  The platform again providing traders with the opportunity to focus their attention on technical or fundamental analysis.

City Index Broker Review | Technical Analysis | We Compare Brokers

City Index Broker Review | Research Platform | We Compare Brokers

Further third-party research is available from the share-tipping Faraday Research group.  Whilst City Index and Faraday are part of the same group of companies (Gain Capital Holdings Inc) Faraday are well regarded in the market and the relationship appears sufficiently arms-length to consider the research to be taken on its merits rather than through obligation.

Customer Service


The Help Desk is available 24/5.

When doing the City Index broker review, we found the Live Chat support function we still had to navigate around the road block that is their Chat Bot program.  Conversations with the City Index Bot are particularly circuitous and although we were ultimately able to ‘transfer to support agent’ we would, if a query was time sensitive, feel that the quickest way to get help would be to phone the call centre.  Having means of communication restricted in this way is not ideal.

City Index Broker Review | Contacts | We Compare Brokers

The site contains prompts that invite customer feedback and this request appears a sincere attempt to enhance the user experience.  New developments to the site are notable and highlighted in the Help and Support area entitled ‘New Features’ where the upgrades are explained.

City Index Broker Markets | We Compare Brokers

Address: 16 Finsbury Circus London, EC2M. United Kingdom.

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