ETX Capital Review | Are they responsible? | We Compare Brokers

ETX Broker Review

Review By: Alan Little
Review Updated: 2021-02-10
ETX Broker Review
3.8
Rating
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CFDS ARE COMPLEX INSTRUMENTS AND COME WITH A HIGH RISK OF LOSING MONEY RAPIDLY DUE TO LEVERAGE. 79% OF RETAIL INVESTOR ACCOUNTS LOSE MONEY WHEN TRADING CFDS WITH THIS PROVIDER. YOU SHOULD CONSIDER WHETHER YOU UNDERSTAND HOW CFDS WORK AND WHETHER YOU CAN AFFORD TO TAKE THE HIGH RISK OF LOSING YOUR MONEY.

Overall Ratings
3.8
ETX Fees
4
Trading Platforms
5
Mobile Trading App
5
Market Research
2
Customer Service
3

OvalX (ETX Capital)

Feature ETX
Minimum deposit: £250
Withdrawal fee amount: None
Inactivity fee charged (Y/N): N
Max leverage: 30:1 or 500:1
Spread from: 0.6
Number of instruments: 5,000+
Year founded: 1965 (rebranded as ETX Capital in 2002)
Time to open account: 1-2 business days
Demo account provided (Y/N): Y
Countries of regulation: United Kingdom, Cyprus, South Africa
Products offered:

ETX pros and cons

Pros
  • Competitive and transparent pricing
  • Regulatory status
  • User friendly trading platform
  • £0.10p Minimum size on BTC
Cons
  • Limited online research and learning tools
  • Minor system glitches
  • Minimal Robo and Copy trading
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Review Sections:

Who are FXTM?

ETX Capital has a track record of operating in the capital markets that stretches back over 50 years.  Founded in 1965 as Monecor London Limited, the group has since then expanded into various markets and incorporated its different activities under the one trading name, ETX Capital, in 2008.  Today it offers CFD trading and spread betting in excess of 6,000 instruments, across 23 exchanges.  The products available today include: forex, indices, shares, commodities and cryptocurrencies.

ETX Broker Review | Introduction with Awards | We Compare BrokersETX Capital is by no means the biggest player in the sector but successfully provides an agile and competitive service by focusing on core strengths.  Offering in excess of 6,000 markets to trade its proprietary platform has some unique features and a very user-friendly feel.  Through this platform, traders can take advantage of competitive and transparent pricing to access the markets safe in the knowledge that ETX maintains a particularly robust regulatory structure.

financial services register number 124721 | trading cfds | fca regulated | etx capital offering mt4 platform trading tool

ETX Fees

4
Rating

It’s always a good sign when a broker platform provides clearly laid out details of transparent pricing schedules.

ETX Capital score well in terms of commissions and fees and provide a breakdown of what to expect in each market, here: https://www.etxcapital.co.uk/markets/trading-costs

One fact to note is that the proprietary platform TraderPro has tighter spreads than the MT4 version. Another is that pricing is generally transparent and for example, forex pairs are provided commission free.

ETX Broker Review | Pricing Schudule Chart | We Compare Brokers

Another benefit of using the TraderPro platform is that it has a field in between the Sell-Buy buttons which displays the size of the bid-offer spread in that particular market.  Having this information highlighted at the time of trade provides welcome reassurance.

Factoring in the competitive headline rates, transparency and free guaranteed stops, it’s clear to see the commissions and fees offered are a major plus point for ETX.

We hope you are enjoying our ETX Capital Review.  Please feedback to us any sections you would like to see added to the review or comment with any experiences you may have had with ETX.  We are here to help traders make an informed decision so all feedback is appreciated.

Trading Platforms

5
Rating

ETX Capital offer traders the use of two main platforms.  The industry standard MetaTrader 4, which is much known and loved by a lot of the trading community is one of the choices.  The second platform and their primary offering is ETX’s proprietary TraderPro platform, which has recently been subject to a major upgrade.  In our testing TraderPro proved responsive, reliable and to possess a few neat features that ensured the general experience was a positive one.  There are also a few glitches to report that whilst not getting in the way of trading would hopefully be resolved.

The general feel of TraderPro is that it’s easy to navigate and moving through to trade execution is a streamlined process.  It does come across as a platform designed and developed to appeal to traders using technical analysis.

ETX Broker Review | MT4 & TradePro Platforms | We Compare Brokers.com

One very attractive function is the ability to take each chart and quickly set up another in that same instrument but with the candlestick time intervals set for different time periods.  In only a couple of clicks we built a display for the Germany 30 market that compared the same market over 1Day, 1Hour and 5Mins.

Setting the chart for USDJPY to the 8 screen option meant the display showed time intervals ranging from 1m to 1W.

Charts can be opened by dragging and dropping an instrument name on top of another existing one.  Interestingly the new chart opens as a new tab rather than overwriting the old, so the previous chart that was open in that monitor isn’t ‘lost’ but can be accessed by toggling back to the previous tab.

Another neat feature is the timer window in the top left hand corner of charts showing how long until the existing candle time period ends and the next candle opens up.

The platform includes all the charting functions, indicators and drawing tools that you would expect to be able to access.  There are over 60 trend-following and momentum indicators including stochastics, Bollinger bands and MACD.  The layout is crisp and clear but some of the annotation tools have limited formatting options.   Whilst this doesn’t detract from the usefulness of the tools improvement here would be welcomed.

The dealer board layout was a place where the neat tricks that have been mentioned came together to give a particularly user-friendly experience.

 

Mobile Trading App

5
Rating

The mobile app can be downloaded to phone or tablet.  The functionality on the mobile version is pretty much identical to that on the desktop which is a great situation to have.  In fact, the mobile version had at least one less glitch than the desktop one.

ETX Broker Review | Mobile Apps | We Compare Brokers

Market analysis, the development of strategies and account administration are all possible on the mobile service.  The real selling point of the mobile service, however, is how it’s obviously been designed to get traders to the point of execution.  The full range of order inputs is available and open positions can be easily monitored.

One slightly annoying quirk was that if one of our testers toggled to another screen on their device they’d be logged out of the app and have to log back in.  It could have been device specific but was definitely frustrating.

Market Research

2
Rating

ETX Capital provide a minimal amount of online research.  Some of the smaller brokers scale back in a similar way but ETX take this to the extreme and limit their offering to a range of webinars.  Whilst there is an abundance of (free) research available from other sources it’s slightly disappointing that the contribution from ETX is so limited.

ETX Broker Review | Webinar Learning | We Compare Brokers

There are suggestions of a future link ups to third party research providers, such as AutoChartist, but these are yet to be confirmed.  Any trader looking to keep up to date with market news will need to find a service to run in parallel as market news and announcement are again things that are not provided by ETX Capital.

From a site navigation point of view it’s a bit peculiar that when clicking on the Education link the right hand side bar is populated by long-dated upcoming webinars.  The topics look interesting enough but not worthy of being set up as a default display on the dealing dashboard.

Users that dig around will find tutorials, ebooks and other formats to help them develop their trading.  Again, there appears to be a plan in place to concentrate on giving traders easy access to the markets so these materials are kept away from the main dealing dashboard.

ETX Broker Review | Courses and Learning Tools | We Compare Brokers

Away from the TraderPro platform ETX Capital offer occasional analysis reports.  Whilst these are an interesting read and offer background on current topics they are published infrequently and in our opinion wouldn’t necessarily help traders develop new strategies or keep up to date with market news.

ETX Broker Review | News and Analysis | We Compare Brokers

Looking to summarise the level of research being offered by ETX Capital we’d be looking to mark them down quite heavily, and then, as in other parts of their service, there is a surprising and different additional extra thrown in to confuse things.  The ETX Capital Trader Course is an 8 hour program offered to ETX clients and delivered by a third party company that specializes in this field.  It’s free to ETX Capital account holders and referred to by the ETX site as otherwise costing in excess of $1,000.  Comparing the ETX Capital research and learning offering to the peer group is therefore like comparing apples to oranges.  It’s different.  There are areas where they are noticeably weaker than others but could be taking the approach that with so much free research provided by other parties they are instead concentrating their efforts on other areas.

Customer Service

3
Rating

There is no Live Chat option available and the site instead directs traders to submit queries via email or phone. During trade testing, we found few scenarios where we would have elected to send an email over picking up the phone so would consider the support to effectively be phone-based.

Whilst having only one means of contacting support does feel restrictive the staff we spoke with were particularly knowledgeable and helpful. They quickly walked us through some solutions to our technical issues and were very much in tune with requests relating to managing trade execution.  This might come about through ETX Capital still offering phone dealing as we certainly felt we were being helped to get over any obstacles in between us and the market.   ETX Capital provide support in a wide range of languages including English, German, Spanish, French, Polish, Czech, Greek and Mandarin.

ETX Broker Review | Customer Support | We Compare Brokers

As the support is quite personal in nature coverage could be an issue for some traders.  We were informed the dealing desk is open 7.30 am – 9.00 pm (London time) and would be able to help with trading or indeed wider issues.  The actual customer service desk is open for less time and overnight support is provided by a skeleton staff of highly knowledgeable but potentially overstretched dealing desk staff.

One final note on the subject is that we were unable to use the ‘Share your feedback’ service.  Given the glitches we had come across we were looking to share details on our user experience but clicking on: Support/Share your feedback failed to bring up any kind of portal for us to use.

We hope you are enjoying our ETX Broker Review.  Please feedback to us any sections you would like to see added to the review or comment with any experiences you may have had with ETX.  We are here to help traders make an informed decision so all feedback is appreciated.

Address: One Broadgate Circle, London, EC2M 2QS

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