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Markets.com Broker Review

Review By: Alan LittleReview Updated: 2021-05-18

Address: 11th Floor Broadgate Tower, 20 Primrose Street, London, England, EC2A 2EW.

forexetfstockscfdcryptocommodities

Spread

From 0.6 pips

Max. Leverage

1:30**

Deposit Protection

€20,000 EUR / £85,000 GBP*

Min. Deposit

$100 USD

Spread

Variable

Max. Leverage

1:5**

Deposit Protection

€20,000 EUR / £85,000 GBP*

Min. Deposit

$100 USD

Spread

Variable

Max. Leverage

1:5**

Deposit Protection

€20,000 EUR / £85,000 GBP*

Min. Deposit

$100 USD

Spread

Variable

Max. Leverage

1:30**

Deposit Protection

€20,000 EUR / £85,000 GBP*

Min. Deposit

$100 USD

Cryptocurrency CFDs are not offered to UK residents or from the brokers UK entity.

Spread

Variable

Max. Leverage

1:2**

Deposit Protection

€20,000 EUR*

Min. Deposit

$100 USD

Spread

Variable

Max. Leverage

1:10**

Deposit Protection

€20,000 EUR / £85,000 GBP*

Min. Deposit

$100 USD

Our Overall Rating

Rating4.7
Open Demo AccountCFDs carry risk. 70% of traders lose money!Visit Broker

70% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

*Investor Compensation Fund (ICF) up to EUR €20,000 CySEC (EU) entity. Financial Services Compensation Scheme (FSCS) up to GBP £85,000 FCA (UK) entity.
**Please note: This is the maximum leverage available to Retail traders under CySEC (EU), FCA (UK) and ASIC (AU) jurisdiction.

Introduction

The New Markets.com Homepage offers a fresh new approach to what was a tired design.

Since its foundation in 2008, Markets.com ‎which is operated by Safecap Investments Limited among other group entities has established itself as one of the best online brokers. It provides its global client base with superior trading experience. On top of that has the strength and security that comes from being regulated by top-tier authorities.

Markets.com is part of Finalto, which forms part of the listed company, Playtech PLC. The parent company is listed on the London Stock Exchange and part of the FTSE 250 index. This means the firm has the capital and ambition to continually improve the service it offers its clients. It also means that as a listed company there are additional rules and regulations the firm has to adhere to and all this reinforces the trust rating of the broker.

The team at Markets.com obviously have an understanding of what helps new traders get to grips with the market. Onboarding and trading are particularly user-friendly experiences. Don’t let this fool you. The powerful software operating in the background is professional-grade and ideal for more advanced traders as well.

Markets.com provide excellent support for novices. There is a feeling that assistance is tailored to individual needs. Those who choose to a Professional grade account can increase leverage terms or take advantage of having a dedicated personal account manager.There is also an option to bolt on different types of investment products using the Marketsi platform.

The minimum deposit is 100 USD/EUR/GBP and funds can be deposited using various payment methods including Wire Transfer, Credit Card, Neteller, Skrill and PayPal.  Markets.com offer a demo account with €10,000 in virtual money. A demo account is a practice account which simulates a live trading environment and is particularly useful to new traders.

Our Markets.com review follows our strict testing policy using multiple types of technology and browsers delivering you (we hope) the most detailed Markets.com review on the web.

Commissions & Fees

Rating

The fee structure and T&Cs section are one of the first areas you come to when visiting the Markets.com site. This is a great sign and digging into the details of the pricing terms shows that the confident approach is completely justified.

The two different platforms, Marketsx and Marketsi have different pricing schedules to reflect the different services provided. Marketsx offers a like-for-like comparison to the majority of other online brokers so for the purposes of this review we concentrated on the CFD trading products offered under the Marketsx brand and platform.

In line with the rest of the sector, Markets.com uses variable spreads. This allows the broker to trim costs when market conditions allow and offer market-beating spreads are available at most times.

The index spreads are even more competitive. UK100 trades quoted at 1.2 which compares well against the other big multi-asset brokers.

 

Traders of single stock names, such as the market-beating US stocks are also looked after. Markets.com are opening up cost-effective opportunities to trade the markets which are on the move.

Not only do the spreads at Markets.com compare favourably with the peer group but they are also easy to understand. All charges are incorporated into the headline spread and there are no additional charges applied other than on stock CFD’s where a small commission is now charged.

Our Markets.com Review is Updated Regularly but if you see anything you think we should add or would like to help other traders make a good choice when picking a broker please comment below.

Platforms & Tools

Rating

As you’d expect from such a highly rated broker there is a range of trading platforms to choose from.


For illustrative purposes only as this information is subject to change.

The proprietary Marketsx system is a new release and packed full of the very latest tools and functionality. Its web-based so can be accessed through any browser or device. No need for downloads, just log in and gain superior access to the markets. The Marketsx mobile app for iOS and Android is also available for traders on-the-go.

For illustrative purposes only as this information is subject to change.

Even though it’s full to bursting with powerful software tools, Marketsx has a very user-friendly feel. Monitors can be easily adjusted to suit individual needs. The settings functions are easy to find and use meaning the end result is that you get the trading dashboard you want.

Markets x Full Screen Mode
For illustrative purposes only as this information is subject to change.

For illustrative purposes only as this information is subject to change.

Most brokers which offer a variety of platforms require their clients to log in through different portals. A relatively simple drop-down menu allows Markets.com clients to switch between Marketsx and MT4 with one click of a button.

This is a great option to have in its own right but also highlights the thought that has gone into the design of Marketsx. Simple upgrades like this add up to make the trading experience one of the best on the market.

The world’s most popular trading platform, MetaTrader’s MT4 and its sister site MT5 are both available which is great news for MT’s many fans. MT4 has long been the benchmark for other platforms to measure themselves against. More than 30 indicators are included in the default package and more can be bolted on, most of them free of charge.

The big appeal of MT4 is it ticks the boxes of traders looking to run their own automated models. Those with algorithmic programs therefore being able to use their preferred platform at a broker which is market-leading in other ways as well.

Markets

With over 2,200 instruments to trade Markets.com provides enough trading opportunities for even the most adventurous investors.

The number of instruments available to trade are subject to change and may vary depending upon the Markets.com entity under which your account is opened, and the trading platform chosen.

All the core asset classes are covered. There are more than 67 currency pairs which means you can access Major, Minor and Exotic pairs. The site is also strong in commodities, indices and blends. It’s useful to also have bond markets on offer for those looking to broaden their investment horizons.

By supporting a number of ‘blends’ Markets.com are showing they are keeping up with trends in investor appetite.

These handpicked and themed stock baskets give exposure to industry-leading companies, legendary investors, or geopolitical events. You can put on one single position but gain exposure to a whole sector such as oil and gas, eCommerce, Cannabis stocks or US tech. These are increasingly popular and the range at Markets.com extends to blends based on the portfolios of leading investors like Warren Buffett to trading the fall-out from the US-China trade war.

There are 25 different crypto assets available for trading at Markets.com including Bitcoin Cash, Ripple, Dash and Litecoin. When trading crypto CFDs there is no requirement for a crypto wallet as you do not own the underlying assets. Please note however that the sale and distribution of Crypto-based derivatives is forbidden for retail clients that reside in the United Kingdom therefore crypto CFDs are not offered under the brokers UK entity.

A very welcome additional extra is the Marketsi platform which runs alongside the Marketsx one. This caters for medium and long-term investment strategies.

Marketsi allows you to take a traditional approach or be creative with the innovative Investment Strategy Builder tool. This is an industry-leading platform and offering a personalised, VIP service. Benefiting from being on the Markets.com platform allows investments to be made in a range of global markets without the need for costly intermediaries.

Share Dealing is available via Marketsi which a large choice of stocks and 0% commission for the first three months. Please note that Share Dealing in the Markets Group is only offered by Safecap Investments Limited regulated by CySEC under license number 092/08.

Do you have any experience with the tools and platforms that would benefit out Markets.com review?  If you do please reach out to us or leave a comment below.

Customer Service

Rating

Our testing format found the customer service provided by Markets.com to be at the higher end of the scale. Staff were professional, knowledgeable easy to contact via phone or Live Chat. They resolved our ‘test’ issues during the first call.

Live Chat is offered on a 24/5 basis and Phone Support operates from 22:00 pm Sunday to 21:55 pm Friday UK time. The early start, before the weeks trading commences is a nice touch as issues which arise over the weekend can be resolved before they have the potential to become costly.

Markets.com can also be contacted by submitting their Online Query Form or by sending an email to support@markets.com

Markets.com Multi Language Customer Support

The support is provided in a variety of languages.  Our Markets.com review team found a prompt service.  What experiences have you had?  Please let us know below.

Research

Rating

The research and learning materials at Markets.com are top-grade. It is insightful, orientated towards productive trading ideas and covers intermediate and advanced as well as beginner-level topics.

The drop-down menu found on the home screen gives a glimpse of the extent of educational and analytical support available to Markets.com clients.

For illustrative purposes only as this information is subject to change.

The ‘How to …’ style material comes in written and video format. There is also the option of hooking up with live and interactive webinars where experts address any questions you may have.

The ‘XRay’ service confirms the easy to access nature of the educational resources. XRay is a personal streaming service for financial commentary. It provides expert views and opinions on topics tailored to your strategies. The information is presented in short, easy to watch videos which can be streamed live or watched using the ‘catch-up’ service.

Markets.com Insights Offers Daily News

The ‘Tools’ area includes some indicators which are exclusive to Markets.com. Covering fundamental, technical and sentiment methodologies for a better understanding of the market and spot opportunities as they arise.

Markets.com Offers a Traders Forum

As well as these new approaches, there are also tried and tested ways of developing a competitive edge. The MT4 ‘community’ is a well-established group of experienced traders. The idea-sharing which goes on at the MQL5 site offers both beginners and advanced traders the chance to tap into current trends.

Our Markets.com review team didn’t sign up for the forum.  Do you have any feedback on it we could include here from a traders experience.

Ease of Use

Rating

The onboarding section of the Markets.com site is particularly user-friendly.

Demo accounts can be set up within minutes. Live trading requires a degree of form-filling but that’s a sign that you’re using a high-quality regulated broker which understands the obligations it has towards its clients.

The Markets.com website is simple to navigate with information being easy to find. The information is comprehensive and includes details of their corporate structure and regulation to guidance on staying protected online.

Markets.com is committed to transparency and provides its clients with the knowledge and tools they need. There is a very useful FAQ section which can be found within their dedicated Support Centre which includes answers to several commonly asked questions.

Additionally, within the Support Centre the Live Chat feature can be accessed with a click of a button.

More information on payments and withdrawals is found on the firm’s Regulatory Information page. By presenting the highly important regulatory and cash deposit details side by side is another example of how Markets.com ‘get it’. The moment of paying in funds is after all the one when you want to make a final double-check that the broker is regulated.

Funding of accounts can be done using various mainstream payment providers ranging from bank transfer to Skrill.

Order Execution

Behind the attractive aesthetic is a trading architecture designed to help you trade profitably. One nice-to-have feature is the ‘Real Execution Stats’ section. The broker willingly sharing its admittedly quite impressive trade execution data. For example, more than 86% of orders in 2019 had zero or positive slippage.

When Markets.com give you a price, you can be confident in it being the one you trade at.

Leverage terms are in line with the market. Being regulated by a tier-1 broker means clients can take advantage of 1:30 weighting and those who qualify as Professional grade clients can take that up to 1:300.

The trading interface on Marketsx again reflects that the platform functionality has been well researched. The important tasks associated with entering sophisticated orders and managing stop losses are all very easy to complete.

Have you any personal experience of using the systems? We try and update our Markets.com review as much as possible but we love actual user feedback so please let us know your thoughts below.

Mobile Trading

Rating

The Markets.com mobile trading Apps are freely available at the iTunes Store and Google Play. The default App supports the Marketsx platform and the MetaTrader platforms MT4 and MT5 are also available in the smaller screen format.

The Marketsx trading experience on mobile devices has all the functionality of the larger screen size. Time intervals, chart tools, indicators and order execution have been well thought out and are well presented.

Markets.com Market x on Mobile

For illustrative purposes only as this information is subject to change.

You have complete control and can access the account administration area, anywhere, anytime. There is also a news service and access to trade history. It’s also possible to use the Live Chat function to contact the broker’s Customer Support team.

The MetaTrader 4 mobile platform has most of the functionality of the desktop version. There are 30 of the most popular technical indicators available and 24 analytical objects.

Markets.com Mobile and Tablet

The MetaTrader app allows Markets.com clients to carry out in-depth research and analysis even on smaller screens. The essential tools of technical analysis such as channels, Gann, Fibonacci and Elliott Waves can all be applied and it’s possible to open up to 10 windows at any one time.

Mobile trading is more and more important with us all on the move.  When our Markets.com review team used the apps they were impressed how quick they are.  What are your experiences?

 

Robo Trading

MetaTrader 4 has a long and deserved track record of being the go-to platform for automated trading. In its simplest form, the Expert Advisors service allows MetaTrader users to take trading signals from other traders and apply them to their account.

Markets.com now offer robo trading via Meta trader 4

If you’re looking to develop your own models then the platform also offers a range of advisory services and ‘wizards’ to make that possible.

 

Regulatory details

The Markets.com group of companies has regulated entities in the UK (FCA), Europe (CySEC), Australia (ASIC) and South Africa (FSCA). Each one is regulated by the relevant local authority meaning that not only can you benefit from protection wherever you are in the world but that it will be provided with an understanding of local laws and regulations.Additionally, Markets.com have a global entity which is regulated by the BVI FSC.

All the information relating to corporate structuring, client protection and T&Cs can be found on their site.

One feature our Markets.com review team found particularly helpful was the directory of links to the official Markets.com websites. This awareness of the risk of unscrupulous brokers misdirecting potential clients conducting internet searches being a nice demonstration of care.

Markets.com is authorised and regulated in multiple jurisdictions.

Official Websites:

  • Safecap Investments Limited –  markets․com
  • Finalto Trading Ltd – uk․markets.com
  • Finalto (Australia) Pty Ltd – au․markets․com
  • Finalto (South Africa) PTY Limited – zamarkets․com
  • Finalto (BVI) Ltd – global․markets․com

 

Finalto Trading Ltd is authorised and regulated by the Financial Conduct Authority (FCA), registration number 607305. Finalto Trading Ltd is incorporated in England and Wales under company number 08663212 and whose registered address is at 11th Floor Broadgate Tower, 20 Primrose Street, London, England, EC2A 2EW.

Safecap Investments Limited (‘Safecap’), is regulated by the CySEC under license no. 092/08. Safecap is located at 148 Strovolos Avenue, 2048, Strovolos, P.O.Box 28132, Nicosia, Cyprus.

Finalto (Australia) Pty Ltd which is an Australian based company (ACN 158 641 064) regulated by the Australian Securities and Investments Commission (“ASIC”) under license no.424008. FinaltoAU is located at Level 32, 200 George Street, Sydney NSW 2000 Australia.

Finalto (BVI) Ltd is authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, licence number SIBA/L/14/1067. Finalto (BVI) Ltd is located at Ritter House, Wickhams Cay II, Road Town, Tortola, VG1110, British Virgin Islands.

Prohibited Countries

Marketscom do not establish accounts to residents of certain jurisdictions including Japan, Canada, Belgium and USA.

From Marketscom website:

“70% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.”

 

Final Thoughts

Our Markets.com review has found they have developed a service which is quite simply incredibly hard to beat A true multi-asset broker, it ticks all the boxes in terms of regulation, markets, pricing and user-experience. The number of innovative features found on the platform highlight how the broker has invested in finding out what traders want and then providing it. The Marketsx dashboard is a trading dream. The functionality of the execution interface stands out by providing functionality that when compared to some other sites can only be described as next-generation.

Running Marketsi in parallel offers investors a one-stop-shop of trading services and again confirms how well thought out the site is. The administrative area of the site has a fresh and modern layout, some of the pop-up windows can be hard to get to grips with, but that is about as far as the list of negative features goes. Trying a Demo account is to be recommended if only to see how the firm has pushed the boundaries of what online brokers now offer.

FAQ

Our Markets.com review has been written by industry experts. For your reassurance, we have tested all platforms from customer care through to trades.

Who are Markets.com and where are they based? 

Markets.com is a reputable trading and investments provider which operates around the world. Their headquarters are based in Cyprus and in the UK.

Is Markets.com regulated?

Yes Markets.com is regulated by several regulatory bodies worldwide which include the FCA (UK), ASIC (Australia), CySEC (EU), FSCA (South Africa) and the BVI Financial Services Commission.

What is the minimum deposit amount required at Markets.com?

Markets.com requires a minimum deposit of 100 USD/EUR/GBP before you can start trading with a real account. 

Which payment methods does Markets.com support for deposits?  

Accepted payment methods at Markets.com include credit cards such as Mastercard and Visa, debit cards, Bank Wire Transfers, Fast Bank Transfers and e-wallets including Neteller, Skrill, PayPal, iDeal and Sofort.

Can I open a demo account with Markets.com?

Yes, you can open a demo account which operates with virtual funds.  

What trading platforms are available for trading Forex and CFDs at Markets.com?

Markets.com offer a choice of trading platforms including their proprietary feature-rich platform Marketsx which is also available in a mobile format, the popular MetaTrader 4 and the advanced MetaTrader 5 platform.

How can I contact the Markets.com customer support team?

The Markets.com dedicated customer support team can be contacted in a variety of ways, such as by phone, by live chat, by submitting an online query form or by sending an email to support@markets.com

Where can I find out more about Markets.com

Further information can be found by visiting the Markets.com website. 

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